Privacy Policy
Licenseplanet.it Privacy Policy
This privacy policy is drafted pursuant to Art. 13 of EU Regulation 2016/679 (General Data Protection Regulation – “GDPR”) and applicable Italian data protection legislation. It describes how Kelex Digital OU collects, uses, stores, and protects the personal data of users who browse or make purchases on the licenseplanet.it website .
1. Who is the Data Controller?
The Data Controller is:
- Kelex Digital OU
- Registered office: Narva mnt, 5 – 10117 Tallinn, Estonia
- VAT number: EE102819762
- Email: supporto@licenseplanet.it
For any information regarding this policy or to exercise your rights, you can contact us at the email address above.
2. What data do we collect?
The personal data collected varies depending on the user’s interaction with the site. Specifically, the following may be processed:
- Personal data (name, surname)
- Contact details (email, telephone number)
- Shipping and billing addresses
- Data relating to orders and purchases made
- Payment data (processed only by external providers such as PayPal, Stripe)
- Browsing data and IP addresses
- Information collected through cookies (see section 9)
3. Purpose of processing and legal bases
Personal data are processed for the following purposes:
- Order management : to process and ship purchased products, manage returns, and provide customer support (legal basis: performance of the contract – art. 6.1.b GDPR)
- Invoicing and tax compliance : to comply with legal and accounting obligations (legal basis: legal obligation – art. 6.1.c GDPR)
- Direct marketing : to send commercial communications, newsletters, or promotions, subject to your consent (legal basis: consent – art. 6.1.a GDPR)
- IT security : to prevent fraud, abuse, or unauthorized access (legal basis: legitimate interest – art. 6.1.f GDPR)
- Anonymous statistical analysis : to improve the site and the services offered (legal basis: legitimate interest – art. 6.1.f GDPR)
4. Data processing methods
The data is processed using IT and electronic means, adopting appropriate technical and organizational measures to ensure an adequate level of security, in accordance with Art. 32 of the GDPR. Processing is carried out in compliance with the principles of lawfulness, fairness, transparency, data minimization, and storage limitation.
5. How long do we keep the data?
Personal data is retained for a period of time no longer than necessary to achieve the purposes for which it was collected. In particular:
- Order data: 10 years for tax purposes
- Marketing data: until consent is revoked
- Contact and request data: 24 months
- Technical cookies: according to the timeframes defined in the Cookie Policy
6. To whom do we disclose the data?
The data may be communicated to external parties closely related to the site’s activities, including:
- Logistics and shipping company
- Payment service providers (e.g. PayPal, Stripe)
- Legal and tax consultants
- IT service provider, hosting and technical support
All third parties act as data processors pursuant to Art. 28 GDPR or as independent data controllers, where applicable.
7. Transfer of data abroad
The Data Controller may transfer certain data to countries outside the European Economic Area only in the presence of adequate guarantees pursuant to Articles 44 et seq. of the GDPR, such as adequacy decisions by the European Commission or standard contractual clauses.
8. Rights of the interested party
As a data subject, you have the right to:
- Obtain confirmation of whether or not personal data concerning you exists
- Access your data, request its correction, updating or deletion
- Limit or object to processing
- Revoke consent (where given)
- Obtaining data portability
- File a complaint with the Italian Data Protection Authority
Requests can be exercised by writing to : supporto@licenseplanet.it
9. Information on Cookies
The site uses technical cookies and, with your consent, third-party and profiling cookies. Cookie management, consent collection methods, and complete information on the cookies used are available in the Cookie Policy .
10. Changes to this policy
The Data Controller reserves the right to modify this privacy policy at any time by posting notice on the website. Users are encouraged to consult it regularly.
11. Contacts and Assistance
For any information or to exercise your rights, you can contact us through the following channels:
- Email: supporto@licenseplanet.it
- WhatsApp: +372 5368 3328
- Support hours: every day, from 8:00 to 23:00